Era’s scheduled regional airline flights offer comfort, convenience and impeccable service using a combination of deHavilland Dash-8 and Beechcraft 1900D aircraft. Their team of professionals on the ground and in the air ensures the highest level of passenger satisfaction. Ongoing staff training exceeds the standards set by the FAA and is enhanced with special training in areas such as customer relations. In addition to passenger service, Era provides an important air cargo link throughout the state. Era Aviation also offers a wide range of charter services designed to provide timely, realistic solutions to customer needs. Pilots and planes are matched to job requirements to ensure safe, successful and cost-effective services.

Era Aviation has developed this plan to address customer service concerns of the traveling public. The purpose of this plan is to educate passengers about what they can expect from Era Aviation and to enhance the awareness of Era Aviation employees of their responsibilities in implementing this plan. Era Aviation is committed to offering the lowest fare available to an eligible customer on Era’s telephone reservations system or website for the date, flight, and applicable class of service requested. Their computer system automatically quotes the lowest fare available. If your travel dates and times are flexible, please advise the reservations agent of your alternate choices so that Era agents will be able to assist you in locating the lowest fare possible for your travel.

For more information, please visit http://www.frontierak.com